Key Takeaways:
- New tool offers repair, maintenance, and diagnostic features for connected and non-connected John Deere machines
- Replaces Customer Service ADVISOR and introduces digital software reprogramming
- Available for agriculture, turf, construction, and forestry equipment
- Supports owner and third-party repairs with secure, machine-specific access
- U.S. and Canadian customers can access the platform for $195 per machine annually
John Deere Expands Self-Repair Options with PRO Service Launch
John Deere has announced the release of Operations Center™ PRO Service, a new digital tool that provides customers with increased access to diagnostics, repair resources, and machine insights. Designed to support both connected and non-connected equipment, the platform enhances how equipment owners and service providers maintain and fix machines across agriculture, turf, construction, and forestry.
The launch marks the retirement of John Deere’s Customer Service ADVISOR, with PRO Service set to become the company’s central platform for customer-driven support.
Empowering Equipment Owners with Greater Repair Control
“This milestone reinforces our long-standing commitment to customer choice in equipment repair,” said Denver Caldwell, Vice President of Aftermarket & Customer Support at John Deere. “Whether you prefer to work with a dealer, a local service provider, or fix it yourself, PRO Service delivers added capabilities to support your needs.”
The tool is accessible through the John Deere Operations Center™ and includes foundational support features like diagnostic codes, warranty data, operator’s manuals, and JDLink™ information. Customers can unlock enhanced features—such as software reprogramming and machine-specific diagnostic tests—via an annual license starting at $195 per machine.
Streamlined Features for Smarter Maintenance
The tool’s new features allow users to:
- Access model- and year-specific repair content
- Run interactive diagnostic tests and calibrations
- View and store diagnostic readings and recordings
- Reprogram John Deere electronic controllers
An optional data link may be required for some features, including software updates and reprogramming. Future updates will continue to expand available functionality.
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