Key Takeaways
- Vi by visorPRO has announced Vi 3.0, the largest capability upgrade to its AI-powered aftermarket platform since its 2023 launch, targeting equipment dealerships across all brands.
- The update introduces agentic AI that goes beyond information retrieval to actively determine how to approach a problem, drawing on manuals, work orders, and internal knowledge to deliver a single source-backed recommendation.
- Vi 3.0 is designed to benefit multiple dealership roles simultaneously, including customer service, parts, technicians, warranty teams, and management.
- Teams can now search across models and combine machine and attachment context in a single query, with the system expanding to clearly labeled web sources when internal data is limited.
- The platform also converts technician notes into complete work order documentation automatically, reducing administrative time and write-offs.
Vi by visorPRO has unveiled Vi 3.0, described as the most substantial update to its AI-powered aftermarket platform since the product launched in 2023. The Calgary-based company says the release introduces a new tier of intelligence designed to help equipment dealerships make faster, more profitable decisions across their operations.
From Information Retrieval to Agentic AI
The central change in Vi 3.0 is a shift from passive information surfacing to agentic AI reasoning. Rather than returning raw search results, the updated platform determines how to approach a given problem, collects relevant data from OEM manuals, past work orders, and a dealership's internal knowledge vault, and delivers a single clear recommendation with source attribution. The company says this directly addresses a chronic pain point in dealership operations: fragmented, inconsistent data that forces staff to search manually and second-guess their conclusions.
Each dealer's data is held within its own secure knowledge vault, and teams can now query across multiple equipment models or combine machine and attachment context in a single search. When internal records are insufficient, Vi 3.0 supplements results with web sources, clearly labeled to distinguish them from proprietary data. This kind of AI-driven decision support is increasingly being applied across agricultural equipment workflows.
Workflow Impact Across Dealership Roles
visorPRO positions Vi 3.0 as a cross-functional tool rather than a single-department solution. Customer service and sales teams are expected to respond more accurately to inquiries, while parts teams gain better first-time identification of the correct components, reducing delays. Technicians benefit from faster diagnostics and troubleshooting, translating to more captured billable hours. Warranty and administrative staff can use the platform to generate complete, consistent work order documentation from technician notes in seconds, reducing write-offs. Management gains clearer visibility into job patterns and performance data to inform revenue decisions.
“This upgrade changes how decisions get made inside equipment dealerships. Vi 3.0 helps teams move from searching for information to acting on it with clarity, consistency, and speed. That shift has a direct impact on revenue,” said Brock Moir, Chief Product Officer at Vi by visorPRO.
“Vi 3.0 is such a powerful tool that helps with many things: specs and capacities, diagnostics, job estimates, parts lookup, and more. It's my first stop shop for technical questions and so many other uses too,” said a Dealership Operations Manager.
visorPRO and the Broader AgTech Equipment Sector
Vi by visorPRO is a product of T1 Technology Corp. and has been used by dealerships globally since 2023. The platform supports all equipment brands and is designed to connect with any dealer management system. The Vi 3.0 launch comes as demand grows for precision agriculture and farm equipment technology capable of reducing operational friction and improving service throughput.
