Key Takeaways
- Deere & Company reached an agreement with the Federal Trade Commission and five states that ensures farmers, ranchers, and independent service technicians will have access to diagnostic and repair tools for current and future John Deere equipment.
- The agreement formalizes Deere's commitment to expanding access to diagnostic and repair tools while giving the FTC and states the ability to verify the company is meeting that commitment going forward.
- Denver Caldwell, vice president of aftermarket and customer support at Deere & Company, said the agreement supports the company's focus on flexible repair options for customers and independent service providers.
- The agreement closes the matter the FTC and states filed against Deere in early 2025.
- Deere said it will continue investing in tools, technology, and services that let customers choose whether to repair equipment themselves or through a trusted repair provider.
Deere & Company Reaches Repair Tools Agreement with FTC and States
Deere & Company, the Federal Trade Commission, and five states announced an agreement that ensures farmers and ranchers will have access to the diagnostic and repair tools that help them and independent service technicians maintain and repair current and future John Deere equipment.
“This is good news for our customers and for the future of how Deere equipment is supported,” said Denver Caldwell, vice president of aftermarket and customer support. “Producers and equipment operators demand flexible and world class capabilities enabling the maintenance and repair of their machines; we are and will continue to deliver on that expectation.”
Details of the Agreement
The agreement reinforces Deere's continued work toward more flexible repair options, emphasizing increased access and transparency for customers. It formalizes the company's ongoing commitment to expanding access to diagnostic and repair tools, helping customers and independent service providers maintain and repair farm equipment with greater choice and control, while giving the FTC and states a way to verify Deere is meeting that commitment now and in the future.
John Deere's Commitment to Repair Access
The agreement brings to a close the matter filed by the FTC and states in early 2025 and allows Deere to move forward with a continued focus on supporting its customers. The company said recent settlements and related agreements in this space have similarly emphasized increased access and transparency for customers.
“We've said from the beginning that our focus is on helping customers keep their machines running when and how they need them,” said Caldwell. “This agreement bolsters that commitment, and we're confident it will make a real difference for the people who depend on our equipment every day. We share the Administration's and the states' desire to put farmers first while preserving Deere's ability to support American agricultural productivity, equipment safety and innovation.”
Background on the Deere & Company FTC Case
John Deere said it will continue to invest in tools, technology, and services that give customers more ways to care for their equipment, whether they choose to do the work themselves or through a repair provider they trust. The company said it remains committed to delivering reliable equipment, strong dealer support, and practical solutions that help customers stay productive in the field.
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